ESupport
www.esupport.com
ESupport Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ESupport has 1.8 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Review authors value the most Privacy and Data Security and Website. Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is medium according to consumer reviews.
Anonymous
Huntington, West Virginia
Not honest
I bought ntfsundelete. They prechecked an optional offer which I could not uncheck. I submitted a support ticket. I received 11 Potentially unwanted Programs.They point blank never give refunds. It is expected that commercial programs should be free of false addons and unwanted programs
Reason of review:
Bad quality
Prynce Xtt
Royston, Hertford
Be careful of online Driveragent
I have a problem with my Laptop that cannot connect to other screens with message that my AMD driver not working properly. I scanned online and Driveragent did a scan on my computer and indicated that I have drivers that did not work properly and they can fix it. I bought their service online and had a lot of difficulties installing their drivers on my laptop. They did provide technical support in loading the drivers. Once completed my Laptop still did not work with no difference. Their response was that it must be something else. I requested a refund and their response was I uploaded the drivers and therefore got my service. I suggested that I will go back to my previous Windows version discarding their drivers that did not solve my problem. They refused
Loss:
$40
Cons:
- Unresolved problem with no refund
Reason of review:
Return, Exchange or Cancellation Policy
Preferred solution: Full refund
1 comment
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ESupport
The customer became a member of DriverAgent in order to update the outdated drivers on their system. They opened a support ticket for help with installing drivers.
We provided the help and got the drivers installed.
When finished, the customer had a clean scan. 0 out of date drivers. However they still had an issue with their graphics. The issue is obviously not driver related.
The graphics driver is now updated with the latest driver and the issue is still there. So the issue is most likely related to hardware.
The customer requested a refund after updating all of their outdated drivers claiming that the graphics issues wasn't resolved. Driver Agent did it's job. It updated all of the outdated drivers on the customer's system.
It is unfortunate that the graphics issue persists, but if it isn't related to a driver, that isn't something we can correct. We provided all of the drivers to the customer and they have updated them. The customer has no grounds for a refund of their membership fee.
Our refund policy clearly states, Should DriverAgent fail to provide the updated device driver that we indicated is available upon scanning your hardware, we will promptly grant a FULL refund of your money.
The customer didn't just update the driver they were having a problem they chose to update ALL of the drivers listed as out of date. If they had only updated the one driver, then it would make more sense that they weren't satisfied.